When dealing with a student complaint regarding grading, what is an appropriate first step for an instructor?

Listening to the student's concerns is the most appropriate first step for an instructor when handling a complaint regarding grading. This approach establishes a foundation of communication and allows the instructor to understand the specific issues or feelings the student has regarding their grade. By actively listening, the instructor demonstrates respect for the student's perspective, which can help to de-escalate any potential frustration or tension.

Moreover, this step is crucial for gathering relevant information and context that may inform future actions. Following this initial step, the instructor can then choose to clarify grading criteria, refer to departmental policies, or even reconsider the grade if justified, but starting with an open dialogue shows the student that their concerns are valued and considered seriously.